Andy Armsden:
Speedtech
a Daybookpro story.
Daybookpro provides outstanding transparency, offering full visibility across the entire journey—from booking and driver allocation to tracking and POD capture. The intuitive layout, real-time data, and well-organized workflows make it easy for both our internal teams and our customers to monitor progress efficiently.
Andy Armsden
Business Development Director
Daybookpro provides outstanding transparency, offering full visibility across the entire journey—from booking and driver allocation to tracking and POD capture. The intuitive layout, real-time data, and well-organized workflows make it easy for both our internal teams and our customers to monitor progress efficiently.
About
- Location
- Colnbrook, UK (near Heathrow)
- Industry
- Airfreight Logistics Bonded Warehousing & Distribution
- Structure
- Family-owned
- Fleet
- HGVs, cold chain capable
Challenges
- High volume of customer status-update calls tying up operations staff
- Limited real-time visibility across bookings, tracking and POD capture
Impact
- 35% reduction in inbound customer queries
- 15–20% fewer status-update calls
- Full shipment visibility via Track & Trace and automated alerts
Speedtech
Speed-Tech (UK) Ltd is an airfreight transport and logistics specialist based near London Heathrow Airport in Colnbrook, England. The family-owned company operates a fleet of heavy goods vehicles (HGVs) dedicated to the air cargo industry, offering cold chain transport, tracking, and contract hire.
1. Has the move to Daybook Pro shown improvement for Speedtech?
Absolutely. The transition to Daybook Pro has led to measurable improvements across key operational areas:
- Freight Control & Movement: Real-time tracking through the Driver's Companion app and automated alerts have significantly increased visibility and reduced delays. As a result, status update calls from customers have decreased by 15–20%.
- Customer Relations: With EDI integration streamlining communications, customers now receive automatic updates and PODs. This has noticeably enhanced satisfaction and reduced inbound queries by around 35%.
- Overall Impact: Joining the Daybook Pro ecosystem has enabled STL to operate with greater consistency, fewer manual errors, and improved delivery and collection timelines.
2. How would you rate the transparency and usability of Daybook Pro?
Daybook Pro provides outstanding transparency, offering full visibility across the entire journey—from booking and driver allocation to tracking and POD capture. The intuitive layout, real-time data, and well-organized workflows make it easy for both our internal teams and our customers to monitor progress efficiently. The system is user-friendly, with a minimal learning curve.
3. How approachable is the DBP team in terms of customer support, training, and development?
Exceptionally approachable. The DBP support team is consistently responsive and proactive. Whether it's resolving a support ticket, providing tailored training, or taking on board enhancement suggestions, they follow through promptly and collaboratively. They've made us feel like partners in the platform's growth.
4. Have there been noticeable improvements in the daily routines of your Transport Operations Managers?
Definitely. Our Transport Operators enjoy:
- Quick, centralised access to driver and vehicle data, dramatically cutting down admin time.
- Live job status updates, reducing the need for follow-up calls and enabling more strategic, forward-looking planning.
- Custom performance reports, helping to identify trends and potential issues early.
Overall, their routines have become more structured, less reactive, and significantly more data-driven.
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See how DaybookPro could work for your operation, the same way it has for businesses like this one.